Auxiliary Aids Services

If you have a disability and/or have limited English proficiency, the mental health and substance abuse network providers can offer appropriate help (auxiliary) aids, including qualified or certified language interpreters to you and /or your companion.

For the Hearing Impaired

If you are deaf or hard of hearing, you are entitled to interpreter services at no cost to you. Please notify agency staff of the appropriate services needed.

In addition, services may be accessed through Florida Relay by dialing 7-1-1 or calling toll free:
1-800-955-8770 (Voice)
1-800-955-8771 (TTY)
1-877-955-8773 (Spanish)

For the Limited English Proficient Client

Do you have trouble with English? You are entitled to receive services and information in appropriate languages, other than English, to ensure effective communication and participation in all programs, services, and activities administered by Central Florida Cares Health System, Inc. (CFCHS) and its contracted providers. Please inform staff of your language needs and interpreter services will be provided at no cost to you.

If you believe that you have been discriminated or retaliated against in violation of Section 504 of the Rehabilitation Act of 1973 and/or the Americans with Disabilities Act of 1990, you may file a complaint with CFCHS by writing or calling:

CFCHS Risk Management
707 Mendham Blvd., Suite 104
Orlando, FL 32825
(407) 985-3568

Department of Children and Families (DCF)
Human Resources – Office of Civil Rights

Assistant Staff Director
1317 Winewood Boulevard
Building 1, Room 110
Tallahassee, Florida 32399-0700
(850) 487-1901; or TDD (850) 922-9220; or
Fax (850) 921-8470

United States Department of Health and Human Services
(HHS)
Attention: Office for Civil Rights

Atlanta Federal Center, Suite 3B70
61 Forsyth Street, SW
Atlanta, Georgia 30303-8909
(404) 562-7888; TDD/TTY (404) 331-2867; or
Fax (404) 562-7881, or Fax (404) 527-4517

United States Department of Agriculture
(USDA)
Attention: Office of Civil Rights

Atlanta Federal Center, Suite 8T36
61 Forsyth Street, SW
Atlanta, Georgia 30303-3427
(404) 562-0532; TDD/TTY (202) 720-5964;
Fax (404) 527-4517

United States Department of Justice (USDOJ)
Office for Civil Rights – Office of Justice Programs

810 7th Street, NW
Washington, DC 20531
(202) 307-0690; or TDD/TTY (202) 307-2027; or
Fax (202) 616-9865


United States Department of Justice (USDOJ)
Civil Rights Division– Disability Rights Section

1425 New York Avenue
Washington, DC 20530
(800) 514-0301; or TDD/TTY (800) 514-0383

CFCHS Provider Attestation Form

Provider Staff Attestation Form

For more information on Auxiliary Aid Services, please click AUXILIARY AID MONITORING PLAN

Central Florida Cares Health System, Inc.
is funded by The Substance Abuse and
Mental Health Program of the

Department of Children and Families (DCF)Logo