If you have a disability and/or have limited English proficiency, the CFCHS subcontractor network providers can offer appropriate help (auxiliary aids), including qualified or certified language interpreters to you and /or your companion.

For the Hearing Impaired
If you are deaf or hard of hearing, you are entitled to interpreter services at no cost to you. Please notify agency staff of the appropriate services needed.
In addition, services may be accessed through Florida Relay by dialing 7-1-1 or calling toll free:
1-800-955-8770 (Voice)
1-800-955-8771 (TTY)
1-877-955-8773 (Spanish)

For the Limited English Proficient Individual
Do you have trouble with English? You are entitled to receive services and information in appropriate languages, other than English, to ensure effective communication and participation in all programs, services, and activities administered by Central Florida Cares Health System, Inc. (CFCHS) and its contracted providers. Please inform staff of your language needs and interpreter services will be provided at no cost to you.
If you believe that you have been discriminated or retaliated against in violation of Section 504 of the Rehabilitation Act of 1973 and/or the Americans with Disabilities Act of 1990, you may file a complaint with CFCHS by writing or calling:

CFCHS Risk Management
707 Mendham Blvd., Suite 201
Orlando, FL 32825
(407) 985-3568
Compliance Director

Department of Children and Families (DCF)
Human Resources – Office of Civil Rights
1317 Winewood Boulevard
Building 1, Room 110
Tallahassee, Florida 32399-0700
(850) 487-1901; or TDD (850) 922-9220; or
Fax (850) 921-8470

United States Department of Health and Human Services
(HHS)
Attention: Office for Civil Rights
Atlanta Federal Center, Suite 3B70
61 Forsyth Street, SW
Atlanta, Georgia 30303-8909
(404) 562-7888; TDD/TTY (404) 331-2867; or
Fax (404) 562-7881, or Fax (404) 527-4517

United States Department of Agriculture
(USDA)
Attention: Office of Civil Rights
Atlanta Federal Center, Suite 8T36
61 Forsyth Street, SW
Atlanta, Georgia 30303-3427
(404) 562-0532; TDD/TTY (202) 720-5964;
Fax (404) 527-4517

United States Department of Justice (USDOJ)
Office for Civil Rights – Office of Justice Programs
810 7th Street, NW
Washington, DC 20531
(202) 307-0690; or TDD/TTY (202) 307-2027; or
Fax (202) 616-9865

United States Department of Justice (USDOJ)
Civil Rights Division– Disability Rights Section
1425 New York Avenue
Washington, DC 20530
(800) 514-0301; or TDD/TTY (800) 514-0383
Monthly HHS Summary Report Site
Provider Staff Attestation Form
For more information on Auxiliary Aid Services, please click Accessibility, Cultural Diversity, and Auxiliary Aid Plan
Central Florida Cares Health System, Inc.
is funded by The Substance Abuse and
Mental Health Program of the Florida Department of Children and Families