Guidelines | Templates | Forms
Central Florida Cares funds a services network comprised of many organizations offering various levels of treatment options.
Guidelines | Templates | Forms
- Contracts
- Exception Report Guidance
- FASAMS
- Fiscal
- Incidental Pre-Authorization
- Network Monitoring
- Network Training
- Policies and Procedures
- Quality Assurance
- Service Programs
Current
Behavioral Health Service Procurement
Network Complaints and Grievances
Payer of Last Resort and Financial Eligibility
Priority Population Eligibility
Subcontractor Compliance and Performance Improvement
Subcontractor Dispute Resolution
Subcontractor Incident Reporting to CFCHS’ Reporting and Management System
Subcontractor Invoice Validation and Approval
Access to Care, Waiting List, and Capacity Management
Children’s Mental Health-Residential Treatment
Specified Programs Performance Measure Analysis Monitoring and Validation
Central Florida Cares Health Systems, Inc.’s (CFCHS) goal is to ensure quality services are rendered to all individuals receiving services and closely works with its subcontracted network to make improvements and support best practices. To achieve this, CFCHS Subcontractors obtain feedback on service provision through the Department of Children and Families Community Person Served Satisfaction Survey (CPSSS).
The CPSSS assess the individual’s level of satisfaction in seven (7) domains, which include, general satisfaction, access to care, appropriateness and quality of care, outcomes of care, involvement in treatment, social connectedness, and functional satisfaction; and consists of 14 questions for adults and 8 questions for children.
Please refer to Pamphlet 155-2, Appendix 4, Community Person Served Satisfaction Survey (CPSSS) for additional details.
You can share your experience about the services you, or a loved one, are receiving by accessing the CPSSS at the following link and QR code:
https://floridadcf.iad1.qualtrics.com/jfe/form/SV_2mmcxrBueRZjw6W
Provision of services must never be based upon individuals completing the survey.
If you have additional questions, please contact:
Jerrymar Foster
Quality Improvement Specialist
jfoster@cfchs.org
407-985-3571
The National Voter Registration Act (NVRA) enacted in 1995 introduced national procedures for voter registration by designated governmental or public entities. It requires agencies to offer voter registration opportunities at the same time as application for agency’s services. As part of the contract with CFCHS, Subcontractors are to report on voter registration activity on a quarterly schedule. To learn more about NVRA please click on the links below or contact CFCHS Risk Management Specialist Miralys Martinez at mmartinez@cfchs.org.
Florida Division of Elections- National Voter Registration Act (NVRA)
2021 Florida Statutes (Including 2021B Session)
DCF Training
National Voter Registration Form
National Voter Registration Form (Spanish)
National Voter Registration Act/State Law Overview & Training for Voter Registration Agencies
National Voter Registration Act Preference Form/Application
National Voter Registration Act Preference Form/Application (Spanish Version)
Guidance 25
NVRA Voter Registration Agencies Quarterly Activities Report Form