Behavioral Health Services Defined

Central Florida Cares Health System contracts with community agencies to provide an array of mental health and substance abuse services to adults and children.  To learn more about each service, click on the titles below:


Services that assess, evaluate, and provide assistance to individuals and families in determining levels, type, and frequency of services.

Behavioral Health Consultants

Assist Child Protective Investigators (CPI) with the identification of behavioral needs of families involved with the child welfare system.  BHC consult and collaborate with CPI’s to identify substance use disorders and co-occurring disorders, improve engagement with families, and improve access to treatment.

Case Management

A combined process consisting of identifying the individual’s needs, planning services, linking the service system with the person, coordinating the different service options, monitoring the service delivery, and evaluating the effects of the services received.

Community Action Team (CAT)

Comprehensive, community-based services to children aged 11 to 21 with a mental health diagnosis or co-occurring substance abuse diagnosis. Intensive services are provided by a team of psychiatrists, counselors, case managers, and mentors who are available 7 days a week, 24 hours a day.

Community Treatment Centers

Community treatment centers receive state funds through Central Florida Cares Health System, Inc., to provide emergency mental health services, psychiatric services, residential treatment (adults only), and support services.  As Public Baker Act facilities, community treatment centers can provide adults and children with emergency mental health services, either on a voluntary or involuntary basis.

Crisis Stabilization

Residential care services provided 24 hours a day, 7 days a week.  Services are brief and intensive to meet needs of individuals who are experiencing an acute mental health crisis.

Crisis Support

These non-residential care services are generally available 24 hours a day, 7 days a week, or some other specific time period, to intervene in a crisis or provide emergency care.  Examples include: mobile crisis, crisis support, crisis/emergency screening, crisis telephone, and emergency walk-in.

Day/Night Treatment

Services provide a structured schedule of non-residential services for a minimum of 3 hours a day.  Activities for child and adult mental health programs are designed to assist individuals to attain skills and behaviors needed to function successfully in living, learning, work, and social environments.  Activities for substance abuse programs emphasize rehabilitation, treatment, and education services using multidisciplinary teams to provide combined programs of academic, therapeutic, and family services.


A licensed rehabilitation facility operating 24 hours a day, 7 days a week to provide medical detoxification.  Program uses medical and clinical protocols to assist clients with withdrawal from the psychological effects of substance abuse.  Services include emergency screening, evaluation, short-term stabilization, and treatment in a secure environment.

Drop-In, Self-Help Centers

These centers are intended to provide a range of opportunities for persons with severe and persistent mental illness to independently develop, operate, and participate in social, recreational, and networking activities.

Family Intensive Treatment (FIT)

This team is designed to provide intensive team-based, family-focused, comprehensive services to families in the child welfare system with parental substance use disorders.

Florida Assertive Community Treatment (FACT) Team

Community-based treatment, rehabilitation, and support services provided by a multi-disciplinary team to assist persons with severe and persistent mental illness.

Forensic Case Management

This service provides monitoring and advocacy of individuals with mental illnesses pursuant to Chapter 916, Florida Statutes, including those who are in jail at risk for commitment to Department of Children and Families, have been committed to a state mental health treatment facility, or under a court ordered conditional release.  Services are offered to maintain the individual in the least restrictive setting while undergoing treatment and/or competency training.

Forensic Multidisciplinary Team (FMT)

This is a comprehensive program to divert individuals from involvement in the criminal justice system, as well as from commitment to Forensic State Mental Health Treatment Facilities (SMHTFs) and other residential forensic programs by providing community-based services and supports.

Incidental Expenses

Provides for incidental expenses, such as clothing, medical care, educational needs, developmental services, FACT Team housing subsidies and pharmaceuticals (if not required by the RFP to be reimbursed through a separate cost reimbursement contract), and other approved costs.  All incidental expenses must have prior written authorization by the department’s authorized staff member or be authorized in the contract.

Indigent Psychiatric Medication Program

This program is authorized to assist individuals with a serious mental illness who meet the federal guidelines for an indigent person who does not reside in a state mental health treatment facility or an inpatient unit with purchasing psychiatric medications.

Information and Referral

Services that link persons in need of assistance with appropriate providers and delivers information about agencies and organizations that offer services.

In-Home and On-Site Services (IHOS)

Therapeutic services and support rendered in non-provider settings such as nursing homes, assisted living facilities (ALF), residences, schools, detention centers, commitment settings, foster homes, and other community settings.


Services provided in general hospitals or psychiatric specialty hospitals to provide intensive treatment to persons exhibiting violent behaviors, suicidal thoughts, and other severe disturbances due to substance abuse or mental illness.


Services focus on reducing risk factors associated with the progression of substance use and mental health disorders.  Includes basic evaluation, support services, counseling, and referral.

Medical Services

Services provided by medical staff that include medical care, medication management, therapy, medication administration, and psychiatric mental status assessment.

Medication Assisted Treatment (MAT)

The delivery of medications for the treatment of substance use or abuse disorders which are prescribed by a licensed health care professional.  Service is in conjunction with a clinical assessment and substance abuse treatment.

Mental Health Clubhouse

Structured community-based services designed to both strengthen and/or regain an individual’s interpersonal skills, provide psychosocial therapy toward rehabilitation, develop the environmental supports necessary to thrive in the community, meet employment and other life goals, and promote recovery.

Mobile Response Team (MRT)

Mobile Response Teams provide on-demand crisis intervention services in any setting in which a behavioral health crisis is occurring, including homes, schools and emergency departments.  Mobile response services are available 24 hours a day, 7 days a week by a team of clinical professionals who are trained in crisis intervention skills to ensure timely access to supports and services.  Services include evaluation and assessment, development of safety or crisis plans, providing or facilitating stabilization services, supportive crisis counseling, education, development of coping skills, and linkage to appropriate resources.


Therapeutic and support service designed to improve functioning or prevent worsening of individual mental health or substance use disorders.

Outpatient Detox

Outpatient detoxification services utilize medication or a psychosocial counseling regimen that assists recipients in their efforts to withdraw from the physiological and psychological effects of the abuse of additive substances.


Services include education of the public regarding substance abuse/mental health, education with high risk groups, screening, and referral.


Services that involve strategies that anticipate or disrupt the development of substance use and mental health disorders.  Includes increasing public awareness through information, education, and alternative-focused activities.

Projects for Assistance in Transition from Homelessness (PATH)

PATH provides services to people with serious mental illness, including those with co-occurring substance use disorders, who are experiencing homelessness or at imminent risk of becoming homeless.

Recovery Community Organization

An organization led and governed by representatives of local communities of recovery that conducts activities such as recovery-focused public and professional education events, organizes advocacy activities, collaborates on integrating prevention, harm reduction, early intervention, and treatment initiatives and provides peer recovery support services. These activities are available to all community members and are not restricted to individuals enrolled in a specific educational, treatment, or residential program.

Recovery Support

These services are designed to support and coach an individual and/or family to regain or develop skills to live, work, and learn successfully in the community.  Services provided by Recovery Peer Specialists include substance abuse or mental health education, assistance with coordination of services as needed, skill training, and coaching.

Residential Treatment Level I

These services provide a structured, live-in, non-hospital setting with supervision 24 hours a day, 7 days a week.  A nurse is on duty in these facilities.  Level I services are the most intensive and restrictive level of therapeutic intervention.

Residential Treatment Level II

These services provide a structured rehabilitation-oriented group setting with supervision 24 hours a day, 7 days a week.  This program is for individuals with significant deficits in independent living skills and need extensive support and supervision.

Residential Treatment Level III

These facilities provide supervised residential alternative to persons who have developed a moderate functional capacity for independent living 24 hours a day, 7 days a week.

Residential Treatment Level IV

This type of facility may have less than 24 hours a day, 7 days a week on premise supervision.  This service is the least intensive level of residential care.  It is primarily a support service.

Respite Services

These services are designed to sustain the family or other primary care giver by providing time-limited, temporary relief from the ongoing responsibility of care giving.

Room and Board with Supervision

This solely provides for room and board with supervision at a residential treatment facility 24 hours a day, 7 days a week.

Short-Term Residential

Short and intermediate intensive mental health residential services to meet the needs of individuals who are experiencing a mental health crisis 24 hours a day, 7 days a week.

Supported Housing

Services that assist individuals with substance abuse and psychiatric disabilities in the selection of housing of their choice.


Telehealth is a program designed to address the behavioral health needs of an individual with the use of technology by providing a secure, private, live video connection with a behavioral health staff that can be accomplished on a smartphone, tablet, or computer.

Title XXI – Behavioral Health Network (BNET)

This program provides community-based services to children with serious mental health/substance abuse needs, including individual and family therapy, group-therapy, behavioral services, medication, and psychiatric services.  Child must be enrolled in State Children’s Health Insurance Program (Kidcare).

Treatment Alternatives for a Safer Community (TASC)

Focus is on persons in the criminal justice system with a history of substance use disorders.  Services include identification, screening, court liaison, referral, and tracking.


Wraparound is a process created to connect and support youth who have emotional health needs and their families with community-based services and resources. The Wraparound team includes the Wraparound Specialist, who provides care coordination while helping to build a team of support, and the Family Partner, who provides intervention through peer support. Services are provided to children and families under a service structure called High Fidelity Wraparound. The wraparound service structure works within system of care values, including youth-guided, family-driven, and culturally and linguistically competent.