Department Directory
Administration
Compliance
Central Florida Care’s Compliance Quality Improvement (CQI) team is responsible for developing, implementing, and quality assurance of the network with priority given to those areas that impact persons served and their families. As such, CFCHS systematically monitors and evaluates subcontractor services with the aim of improving the process, outcome, and efficiency of integrated healthcare services delivered to consumers. Quality Assurance takes place through a variety of methods.
Contracts
Our Contracts Team manages the subcontractor contracts across our system of care. This includes being the primary points of contact, negotiating, monitoring and maintaining compliance with administrative and programmatic terms and conditions of the contract. The contract managers ensure accountability for the contract and services.
Data
Our Data Department performs the following functions:
• Collect, verify and report client data to the state in compliance with DCF Data Pamphlet (PAM) 155-2;
• Generate reports for management decision making;
• Provide data and reports to support all other departments and stakeholders, including the Board of Directors;
• Provide outcomes to providers for management purposes and to the community in general;
• Represent CFCHS provider network in DCF Meetings;
• Coordinate with data system company for input in development, enhancements, and all that is required to meet CFCHS obligations;
• Manage information technology resources for the organization.
Finance
Our Finance Department manages all aspects of our budget, accounting, auditing, financial reporting, and fiscal monitoring functions.
Human Resources
The Human Resources Department manages all aspects of human resources activities and programs, including those related to staffing, compensation, benefits, compliance, training, and workplace safety.
System of Care
The System of Care Department oversees the access and coordination of behavioral health services across our network for adults, children, adolescents, and families.
Children’s Care Coordinators
Our Children’s Care Coordinators are responsible for overseeing the coordination of care of children with behavioral health needs to ensure access to treatment and supportive services, including residential treatment/SIPP.
Children’s Care Coordinator – Circuit 18
Elisa Bustamante
(407) 985-3576
ebustamante@cfchs.org
Children’s Care Coordinator – Circuit 9
Rachel Bishop
(407) 985-3577
rbishop@cfchs.org
Community Care Coordinator
Our Community Care Coordinator is responsible for overseeing the coordination of care of adults with mental health and/or substance use disorders to ensure access to treatment and supportive services in community-based settings, including housing assistance, that support wellness, recovery, and resiliency.
Forensic Coordinator
Our Forensic Coordinator is responsible for overseeing forensic services within CFCHS’ subcontracted network, to include the continuity of care for individuals transferring into or out of a forensic State Mental Health Treatment Facility (SMHTF).
Recovery Oriented System of Care (ROSC) Specialist
Our Recovery Oriented System of Care (ROSC) Specialist is responsible for promoting and advocating for the inclusion of Recovery Peer Specialists and peer services throughout the network, including quality assurance site visits and trainings to implement recovery-oriented principles and practices.
