Civil Coordinator

Together we can improve mental health in Central Florida!

Do you desire a career with an organization whose mission is to ensure individuals affected by mental illness and substance use disorder in our community can access services and support they need to thrive at their optimal potential?  Are you looking for a uniquely rewarding experience to be part of a team of passionate individuals, where everyone works together as vital parts of a much larger mission?  We’re a diverse team of mission-focused, values-driven, collaborative, and innovative individuals who are focused on results.

The ideal candidate is a self-starter with prior work in a behavioral health environment, preferably with clinical experience, has strong interpersonal skills, thinks creatively, and can work autonomously.  This person is a confident, yet approachable team player who enjoys collaborating with others to solve problems and build strong business relationships.

Reporting directly to the System of Care Manager, you’ll be responsible for overseeing adult services within CFCHS’ network, including the continuity of care for individuals transferring into or out of State Mental Health Treatment Facility (SMHTF), overseeing Networks Service Providers’ (NSP) coordination of care for individuals with a mental illness committed or at-risk of civil commitment, working closely with NSPs to ensure that the behavioral health needs of individuals served are met and individuals served are placed in the least restrictive setting in the community, providing guidance on state requirements and community resources, monitoring NSP contract compliance, and providing technical assistance.  This position is administrative (no direct care involved).

Required Education/Experience

  • Master’s degree in a related field, clinical experience preferred.
  • Minimum of two (2) years of experience working in a behavioral health environment.
  • Experience working and/or knowledge in a non-profit or government behavioral health business a plus.

Essential Job Functions

  • Civil State Hospital Responsibilities
    • Monitor the responsibilities of NSPs and assure that all requirements and duties are being satisfied prior to discharge from the SMHTF.
    • Coordinate screenings with NSPs and private facilities to identify diversion opportunities.
    • Assist NSP in locating appropriate community placements and needed aftercare services.
    • Manage current census on SMHTF waitlist, diversions, admissions, and discharges.
    • Compile monthly data on civil diversions, Seeking Placement List (SPL), and discharge meetings.
  • Community-Based Responsibilities
    • Facilitate conference calls to ensure coordination of care with the Department of Children and Families (DCF), stakeholders, and NSPs.
    • Evaluate treatment history and determine eligibility for civil residential beds. Review appropriateness for continued stay monthly. Maintain current census and waitlist.
    • Track capacity and utilization of Short-Term Residential Treatment (SRT) and assist with facilitating transfers.
    • Track utilization of Assisted Outpatient Treatment (AOT) and assist NSPs with care coordination.
  • Florida Assertive Community Treatment (FACT) Responsibilities
    • Monitor NSPs to ensure programmatic compliance and reports are submitted as required.
    • Review and approve all FACT admissions and discharges.
    • Assist with transfers from SMHTF to FACT teams.
    • Participate in FACT Advisory Committees and assist with coordinating annual Fidelity Review.
    • Track FACT admissions, discharges, and all other programmatic contract measures for the program.
    • Manage current census and waitlist.
  • Reporting – Compile and submit reports that are required or as requested by DCF.
  • Monitoring – Participate in monitoring NSPs to ensure compliance with contract requirements, as assigned.
  • Access to Care – Assist families in navigating the system.
  • System of Care – Develop and maintain effective working relationships with housing facilities, private crisis stabilization units, and Medicaid Managed Medical Assistance Plans (MMA plans). Attend System of Care community meetings and task forces. Participate in conference calls.
  • Technical Support & Trainings – Provide training and technical assistance on CFCHS’ Network and available resources as needed.  Coordinate and conduct community/NSP trainings.
  • Community Engagement – Represent CFCHS in community meetings and events as assigned.
  • Emergency Preparedness – Perform assigned duties, which may include deployment during a disaster.
  • Be kind, respectful, and thoughtful to others while performing the duties that make up this job.
  • Complete other tasks as assigned.

Required Knowledge, Skills & Abilities

  • Excellent interpersonal skills; ability to network to form relationships
  • Exceptional commitment to diversity and inclusion, valuing a diversity of perspectives, and encouraging contributions by all team members
  • Excellent listening, oral communication, and business writing skills
  • Ability to think creatively
  • Strong critical thinking skills; independently and effectively analyze, interpret, evaluate, problem-solve, draw conclusions, and make decisions
  • Ability to represent CFCHS well at funder, NSP, and community venues; ability to travel as position requires
  • Excellent time management and organizational skills; ability to manage multiple tasks and prioritize to meet deadlines
  • Ability to work autonomously
  • Ability to adapt and grasp new concepts, tools, and skills quickly and efficiently
  • Provide internal and external technical assistance
  • Above-average knowledge of computer applications, including Microsoft Office suite

This position description is intended to provide a general overview of the position.  It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role.

Central Florida Cares Health System, Inc. (CFCHS) is an equal opportunity employer and values diversity.  We do not discriminate based on race, color, religion, sex, age, national origin, disability, marital status, military status, sexual orientation, or gender identity in any of our activities or operations.

We’re a non-profit behavioral health administrative and management organization (Behavioral Health Managing Entity) with a community board that oversees state and federal behavioral health systems of care for Orange, Seminole, Osceola, and Brevard counties.  Working with community stakeholders, we tailor funding and services to fit each community’s unique needs.  Our primary focus is to promote a comprehensive, seamless system of recovery and resiliency to individuals in the community who are in need of these services. 

We offer a comprehensive benefits package, a hybrid work program option, and the opportunity to be creative, innovative, and forward thinking.  We’re a small but mighty team of professionals who are passionate about making a difference in the lives of the people we serve and an impact in our community.  CFCHS is a smoke-free workplace.

All newly hired employees and volunteers must be screened through E-Verify. CFCHS does not share any E-Verify user ID or password and all personally identifiable information is safeguarded.  All candidates must successfully complete a pre-employment Level II Background Screening and provide a Local Law Criminal Background verification from the county of their residence.

CFCHS is not accepting unsolicited assistance from search firms for this employment opportunity.  All resumes submitted by search firms without a valid written search agreement in place for this position will be deemed the sole property of CFCHS.  No fee will be paid in the event the candidate is hired by CFCHS as a result of the referral or through other means.

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